Creating workplaces people love.
Ari Weinzweig said, “If you don’t create a great, rewarding place for people to work, they won’t do great work.”
Let’s fuel some greatness today.
A Great Place to Work
We collect and manage all sorts of data in our organizations, yet we fail to remember the most important driver of behaviour - emotions. Feelings are not the opposite of data, they are data. And in many cases, they are our most important assets. A disgruntled employee can cause mayhem in a team and an unhappy client can blemish your reputation. Whereas a passionate, curious employee brings new insights and an ecstatic client becomes your biggest cheerleader. Emotional data is linked to all aspects of organizations from employee engagement and turnover to client satisfaction and profits.
Take time to understand how people feel during their experiences with you and how you can shape them to build better ones.
The Employee Experience Workshop
Build a workplace employees excitedly tell others is a great place to work. No more Monday blues, Sunday scaries, or quiet quitting. In this hands-on, interactive, and practical workshop, you’ll explore how you can design your employee experience at every touch point to reinforce your desired feelings and help your people cope and manage when they have undesired feelings.
Look at recruitment, the first day, onboarding, team meetings, one-on-one meetings, internal communications, the workplace environment, and even the last day.
In this half-day workshop, you will:
Identify the key moments that matter the most in your employee journey (big and small)
For each key moment, uncover how you want people to feel and not feel
Identify the triggers that would cause people to feel and not feel this way at key moments
Understand what you can do to improve the experience at each key moment
Identify the critical few actions or changes you can make to improve the employee experience
This workshop can also be split into multiple shorter sessions for busy groups.
The Customer Experience Workshop
Get to the heart of your customer relationships by building a shared understanding of your customers and work together as a team to design a better experience for them. In this hands-on, interactive and practical workshop, you’ll understand the emotional motivators of your clients so you can create enduring relationships. Embrace the opportunity to create new value through an emotional connections strategy.
Get to the heart of what you want customers to feel and not feel when interacting with you at key touch points.
In this half-day workshop, you will:
Identify how you want customers to feel and not feel
Uncover how you'll know your customers are feeling or not feeling these emotions
Decide how you'll need to behave to help your customers feel your desired feelings
Understand what would stop customers from feeling your desired feelings
Identify the triggers for undesired feelings
Discuss how you might help your customers avoid (or manage) feeling each of these undesired feelings
Brainstorm how you might help your customers feel and not feel your desired and undesired feelings across key touchpoints
This session works great for all types of stakeholders - customers and clients, volunteers, community members, etc.
This workshop can also be split into multiple shorter sessions for busy groups.
Virtual Workshops
We leave no one out. No matter where your team is in the world, we can make it happen. All workshops are virtual.
A few benefits of your virtual workshop include:
Flexibility & Reach. People can participate from any location, accommodating diverse schedules and needs. Participants from different geographic locations can easily join, fostering a diverse and inclusive learning environment.
Improved Engagement. Interactive features such as chatbox discussions, polls, and breakout rooms promote active engagement and participation among attendees.
Time Efficiency. Got a busy team? We can structure your workshop to be delivered in shorter sessions, maximizing learning outcomes while minimizing time commitments.
Increased Psychological Safety. A virtual environment often encourages equal participation allowing all participants to contribute their ideas, ask questions and engage in discussions. It reduces social pressure creating a more comfortable and relaxed environment for participants and provides structured feedback mechanisms for people to share their thoughts and concerns in a way that makes them feel valued.
Looking for in person workshops? In person facilitation is available for select locations in Eastern Ontario, Canada.
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